TERMS & CONDITIONS – QLABSHOP.COM
Effective Date/ 01 December 2025
Effective Date: May 7, 2026
Welcome to QLabShopp.
These Terms & Conditions govern your use of the website and the purchase of products from our online store.
By accessing this website or placing an order, you agree to these Terms & Conditions.
1. Definitions
For the purposes of these Terms & Conditions:
- “Website” refers to QLabShopp
- “Seller”, “we”, “us” or “our” refers to QLabShopp, the operator of this website.
- “Customer”, “you” or “your” refers to any person using the website or placing an order.
- “Products” refers to goods offered for sale through the website.
- “Order” refers to a purchase request submitted through the website.
- “Services” refers to website functionality, customer support and related services provided by the Seller.
2. Seller Information
Business Name: QLabShopp
Registered in: United Kingdom
Business Address: Jaga Lux Ltd, 780a Hagley Road West, B68 0PJ, Birmingham, UK
Support Email: support@qlabshoop.com
Website: QLabShopp
3. Products
QLabShopp offers wellness, sauna, bath, aromatherapy and lifestyle products, including:
- essential oils,
- sauna products,
- bath salts,
- aroma blends,
- wellness accessories,
- Craft & Blend DIY wellness products.
All product descriptions, images and information are provided for general informational purposes only.
Product appearance, packaging and colors may vary slightly depending on production batches and device display settings.
4. Orders
By placing an order, you confirm that:
- you are at least 18 years old or have permission from a parent or legal guardian,
- the information provided during checkout is accurate and complete,
- you are authorized to use the selected payment method.
We reserve the right to refuse, limit or cancel orders at our discretion, including cases involving suspected fraudulent activity, pricing errors or product availability issues.
5. Pricing & Payments
All prices displayed on the website are shown in the selected currency.
Applicable taxes and VAT may be included where required by law.
Payment methods available at checkout may change from time to time.
Orders are processed after successful payment authorization.
In certain situations, payment providers or financial institutions may temporarily review or decline transactions as part of standard security procedures.
6. Shipping
Orders are dispatched from the United Kingdom.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery times may vary depending on:
- courier operations,
- customs procedures,
- seasonal demand,
- weather conditions,
- local delivery services.
Customers are responsible for providing accurate shipping information.
If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Responsibility for the order transfers to the customer upon successful delivery to the provided shipping address.
7. Returns & Refunds
Customers may request a return within 14 days of receiving their order.
Returned products must be:
- unused,
- unopened,
- in original packaging,
- in resalable condition.
Due to the nature of certain products, opened or used items cannot be returned unless they arrive damaged or incorrect.
Please contact customer support before returning any items.
Return instructions and the return address will be provided after the request is reviewed.
Refunds are issued to the original payment method after returned items are received and inspected.
Shipping fees are non-refundable unless the incorrect or damaged item was sent by us.
8. Product Use
Products sold on this website are intended for wellness, sauna, bath, aromatherapy, home fragrance and lifestyle use.
Customers should use products according to the instructions provided on the packaging where applicable.
If discomfort occurs, discontinue use immediately.
Keep products away from children and pets.
9. Limitation of Liability
To the fullest extent permitted by law, QLabShopp shall not be liable for:
- indirect or consequential damages,
- delays caused by third-party delivery services,
- customs delays,
- delivery interruptions outside our control,
- misuse of products.
Our total liability relating to any order shall not exceed the amount paid for the relevant purchase.
Nothing in these Terms excludes rights granted under applicable consumer protection laws.
10. Intellectual Property
All content available on this website, including:
- text,
- branding,
- logos,
- graphics,
- images,
- product descriptions,
- website design,
remains the property of QLabShopp or its licensors and may not be copied, reproduced or distributed without written permission.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information necessary for:
- order processing,
- customer support,
- delivery services,
- website functionality.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of the United Kingdom.
13. Contact
Customer Support: support@qlabshoop.com
Website: QLabShopp
