PRIVACY & COOKIES POLICY – QLABSHOP.COM

Effective Date: 01 December 2025

This Privacy & Cookies Policy explains how QLABSHOP.COM collects, processes, stores and protects personal data, and how cookies and similar technologies are used on the website.

1. Data Controller

The website QLABSHOP.COM is operated by:

F.I.V.O (CAMBODIA) CO. LTD
BHUMI Emerald Condominium 149, Floor No.3, Block 2, St.444
Phum 2, Sangat Toul Tompoung 2
Khan Chamar Mon, 12-311 Phnom Penh
Cambodia

📧 Email: info@qlabshop.com

The Operator is responsible for the collection, processing and protection of personal data.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Data provided directly by the Customer

• First and last name
• Shipping and billing address
• Email address
• Phone number
• Order details and correspondence
• Payment method (tokenised – we do not store card numbers)

Data collected automatically

• IP address
• Browser type and version
• Device and operating system information
• Cookies and similar technologies
• Website usage statistics

Data from payment providers

• Payment confirmation status
• Fraud and AML risk indicators
• Transaction reference numbers

3. Purpose of Data Processing

Personal data is processed in order to:

• fulfil and ship orders,
• process payments (including PiPay and card processors),
• provide customer support and communication,
• process refunds and complaints,
• meet legal, tax and accounting obligations,
• prevent fraud and ensure AML compliance,
• maintain website security,
• analyse website usage and improve store performance.

We do not sell personal data.

4. Legal Basis for Processing

Depending on applicable data protection laws and the Customer’s location, personal data is processed on the basis of:

• performance of a contract (order fulfilment),
• Customer consent (e.g. optional cookies),
• legitimate interest (fraud prevention, analytics, security),
• compliance with legal obligations.

5. Data Sharing

Personal data may be shared only to the extent necessary with:

• logistics and courier partners in Cambodia, the UK and the EU,
• payment service providers (e.g. PiPay, card acquirers),
• IT, hosting and technical service providers,
• accounting, tax and compliance service providers,
• public authorities where required by law.

Only the minimum necessary data is shared.

6. International Data Transfers

Due to the international nature of QLABSHOP.COM operations, personal data may be processed outside the Customer’s country of residence, including in Cambodia, the United Kingdom and the European Union.

Appropriate safeguards are applied in accordance with applicable international data protection standards.

7. Data Retention

Personal data is retained only for as long as necessary:

• order and accounting records – up to 7 years,
• customer accounts – until deletion or inactivity,
• cookies – until expiry or manual deletion,
• AML and fraud-related data – as required by law.

8. Customer Rights

Depending on applicable law, Customers may have the right to:

• access their personal data,
• rectify or update data,
• request deletion of data,
• withdraw consent at any time,
• restrict or object to processing,
• request data portability,
• lodge a complaint with a supervisory authority.

Requests may be submitted to: info@qlabshop.com

9. Cookies and Similar Technologies

9.1 What Cookies Are

Cookies are small text files stored on the user’s device that help ensure proper website functionality, improve user experience and analyse website traffic.

9.2 Types of Cookies Used

Essential cookies
Required for the correct functioning of the website (cart, checkout, login, security).

Performance / analytical cookies
Used to analyse website traffic and usage (e.g. Google Analytics, server logs).

Advertising cookies
Used for remarketing and ad personalisation (e.g. Google Ads, Facebook Pixel), where enabled.

Security cookies
Used to detect fraud, protect user accounts and secure transactions.

9.3 Why We Use Cookies

Cookies are used to:

• maintain user sessions,
• process orders and cart content,
• analyse website traffic,
• personalise content and settings,
• ensure fraud prevention and AML compliance.

9.4 Third-Party Cookies

Third-party services used on QLABSHOP.COM may place cookies, including:

• Google Analytics
• Google Ads
• Facebook Pixel
• Payment service providers (security and fraud-prevention tokens)

These third parties process data in accordance with their own privacy policies.

9.5 Managing Cookies

Most web browsers accept cookies by default.
Users may:

• disable cookies in browser settings,
• delete stored cookies at any time.

Disabling essential cookies may limit the functionality of the Store and prevent placing orders.

10. Data Security

We apply appropriate technical and organisational measures to protect personal data, including encryption, secure servers and restricted access.

Despite safeguards, no method of transmission over the Internet can be guaranteed to be fully secure.

11. Contact

For all privacy, data protection and cookie-related inquiries, please contact:

📧 info@qlabshop.com