SHIPING, RETURN & REFUND POLICY

Shipping Policy – QLabShopp

Effective Date: May 7, 2026

At QLabShopp, we aim to process and dispatch orders as quickly and efficiently as possible.

1. Shipping Origin

All orders are dispatched from the United Kingdom.

2. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

During busy periods, promotions or holidays, processing times may occasionally be extended.

3. Delivery Times

Estimated delivery times vary depending on destination and courier services.

Typical delivery estimates:

United Kingdom: 1–3 business days
Europe: 3–7 business days
International: 5–14 business days

Delivery estimates are provided for guidance only and are not guaranteed.

4. Shipping Carriers

We work with trusted courier and postal service providers to ensure reliable delivery.

Shipping methods available for your order will be displayed during checkout.

5. Tracking Information

Tracking information will be provided where available after dispatch.

Customers are responsible for monitoring shipment tracking and ensuring successful delivery reception.

6. Customs & Import Charges

International orders may be subject to customs duties, taxes or import fees depending on local regulations.

These charges are the responsibility of the customer.

QLabShopp is not responsible for delays caused by customs processing.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

If an order is returned due to:

an incorrect address,
incomplete shipping information,
failed delivery attempts,

additional shipping fees may apply for reshipment.

8. Delivery Delays

We are not responsible for delays caused by:

courier disruptions,
customs procedures,
weather conditions,
public holidays,
events outside our reasonable control.

9. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us as soon as possible.

We may request:

photographs of damaged packaging,
order details,
delivery information,
supporting documentation for courier investigations.

10. Contact

For shipping-related questions, please contact:

Support Email: support@qlabshoop.com

Website: QLabShopp

Returns & Refunds Policy – QLabShopp

Effective Date: May 7, 2026

We want you to be satisfied with your purchase from QLabShopp.

If you need assistance regarding a return or refund, please review the policy below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, items must be:

unused,
unopened,
in original packaging,
in resalable condition.

2. Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns of:

opened products,
used products,
products damaged after delivery,
items returned without prior approval where required.

3. Return Requests

Before returning any item, please contact customer support with:

your order number,
reason for return,
relevant photographs if applicable.

Return instructions and the appropriate return address will be provided after review.

4. Refund Process

Refunds are processed after returned items are received and inspected.

Approved refunds will be issued to the original payment method used during checkout.

Please allow additional processing time depending on your payment provider or bank.

5. Shipping Costs

Original shipping fees are non-refundable unless:

the incorrect item was sent,
the product arrived damaged,
the order was affected by a verified fulfillment error on our side.

Customers are responsible for return shipping costs unless otherwise agreed.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us promptly after delivery.